We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online; offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted; transmitted to us in a secure manner. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. We train all employees on the importance of keeping customer information secure. If you feel that there are any issues in this regard, you should contact us immediately via 1-800-428-8112 or email at ap@rhiel.com.
RETURN POLICY
We offer a flexible return policy. Please contact customer service at 1-800-428-8112 (ap@rhiel.com) to obtain an RMA. Returns must be initiated within 14 days of receipt. All products must be returned in original packaging. Product can be returned to the physical store or via UPS, Fed Ex or USPS. The address is 3735 Oakwood Avenue Youngstown, OH 44515. Return shipping is customer’s responsibility. Refunds will be processed with same credit card as original sale once product is returned.
SHIPPING POLICY
All items will be shipped in a timely manner. If an item will be delayed by more than 3 business days the customer will be notified. Items will be shipped via UPS, FedEx or USPS. We do not ship to PO Boxes. To determine when a package will arrive, please note that we ship M-F(excluding holidays). Orders are normally shipped one business day after order is received. If you need more specific information please contact customer service at 1-800-428-8112 (ap@rhiel.com).
SHIPPING AND HANDLING COSTS
All shipping, handling, and tax are expressly noted in the shopping cart. If you are picking up the product please note that we will not process the credit card for the shipping charge. We are bound to charge OH; PA sales tax.
